REFUND

• 

  nikkihwrites · Member · Jun 22, 2016 at 12:41 pm

  • Copy link
  • Add topic to favorites

  I was just charged $26 for madeforeden.com – I can’t even remember that. I think it was an automatic renewal, but I don’t want it any more. And my husband just got a job last week after being unemployed for 16 months, sooo… every penny counts. I don’t understand why the email come AFTER the charge, rather than a warning email BEFORE the charge… I think that’s really, really sneaky and mean. I no longer have access to the backend of that site or the email that goes with it (???) – how can we close that site and get a refund? Thanks.

  The blog I need help with is: (visible only to logged in users)

• 

  danielancines · Member · Jun 22, 2016 at 12:48 pm

  • Copy link

  Hi, how are you?

  To cancel your subscription you can follow the link below:

  Manage Your Purchases

  Regards.

• 

  made4eden · Member · Jun 22, 2016 at 1:18 pm

  • Copy link

  The blog i need help ith is NOT abendintheriver. that’s just the blog i have access to… just to be clear. please no one delete my blog…

  also how do i delete this question? can I? AAAH THIS IS SO stressful and i feel completely frazzled.

• 

  made4eden · Member · Jun 22, 2016 at 1:19 pm

  • Copy link

  The blog i need help ith is NOT abendintheriver. that’s just the blog i have access to… just to be clear. please no one delete my blog…

  I did the stuff in the link. Before i put this question up. It literally tells me that I cannot cancel. I have started a dispute with paypal. This is ridiculous.

• 

  nikkihwrites · Member · Jun 22, 2016 at 1:42 pm

  • Copy link

  I just got access to the email that went with the website and, as you can see from above, to the madeforeden backend – there were several warning emails in that email. So I rescind the “mean” comment. :( I’m sorry. I realized that the email that came to my email was from paypal, not wordpress – wordpress did send the warnings to the address they had.

  But still… I should be able to cancel these things… And I don’t seem to be able to…

• 

  kokkieh · Staff · Jun 23, 2016 at 8:26 am

  • Copy link

  Hi there,

  I see we’ve already helped you with this via email. Please reply there if you need any more help with this.

• 

  nikkihwrites · Member · Jun 23, 2016 at 2:01 pm

  • Copy link

  Yes, I emailed the accounting department, which address I got from PayPal. They got me help. I really wish Happiness Engineers were more accessible.

• 

  kokkieh · Staff · Jun 23, 2016 at 3:10 pm

  • Copy link

  If you’re logged into an account that owns an upgrade you can reach us at any time at https://wordpress.com/help/contact

  For non-upgrade accounts, post here and add “modlook” to the tags and we’ll see it.