REFUND

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  jacquisthoughts · Member · Sep 4, 2016 at 6:01 pm

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  IM trying to get a refund and I only got a partial refund. i spent 48.00 and got 14.00… why are you not giving me a full refund?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 4, 2016 at 8:36 pm

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  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it? Which upgrade was purchased?
  4. When was the upgrade purchased? When was the refund requested?

  Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  jacquisthoughts · Member · Sep 4, 2016 at 9:15 pm

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  Domain URL: http://www.anorthernflair.com

  Underlying: http://www.anorthernflair.wordpress.com

  Username: Jaquisthoughts

  The upgrade was purchased today. the refund was requested today.

  I purchased the upgrade that was 4.04/month in which an annual charge was placed on my VISA for 48.48 today.

  I requested for a refund once I discovered I could not design the blog how I wanted to, so then I requested a refund about 10-15 minutes after roughly.

  I requested a refund and then I only received a 14.00 refund. I wanted the full payment back.

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  timethief · Member · Sep 4, 2016 at 9:17 pm

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  Thanks for the details. Please be patient while waiting for Staff assistance with your refund issue. Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Sep 5, 2016 at 10:45 am

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  Hi there,

  Sorry about that. I’ve issued the remainder of the refund. You should receive it in about 10 business days.

  Please let me know if I can help with anything else.