Refund

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  mosquitozz · Member · Sep 11, 2016 at 9:25 am

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  The plan I purchased is $71.88 and I would like to know why I can only get $35.88 refunded?

  The blog I need help with is: (visible only to logged in users)

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  droomfotosblog · Member · Sep 11, 2016 at 12:05 pm

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  Please see https://en.support.wordpress.com/refunds/ for the refund policy.

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  mosquitozz · Member · Sep 13, 2016 at 7:14 pm

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  Thanks for your reply,
  I read it but I can’t find any sentence mentioning the amount of the refund is half or just a part of the purchase.

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  timethief · Member · Sep 13, 2016 at 7:14 pm

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  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Sep 14, 2016 at 10:40 pm

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  Hi there,

  It looks like our system made an error with your refund. I’ve processed a refund for the rest of your payment and you should receive it in about 10 business days. Sorry for the mistake.