Refund

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  worknationmedia · Member · Oct 13, 2016 at 1:46 pm

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  Cancelled my dispute on Paypal, trying to setup my refund.

  The blog I need help with is: (visible only to logged in users)

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  worknationmedia · Member · Oct 13, 2016 at 4:18 pm

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  Requesting info on refund, cancelled the Paypal dispute and paid the $20 charge fee, still no contact from admins.

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  timethief · Member · Oct 13, 2016 at 4:33 pm

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  Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  worknationmedia · Member · Oct 13, 2016 at 4:49 pm

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  I’m just trying to make sure the process has been started. I cant access any of my previous options to actually cancel the order.

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  staff-zinnia · Staff · Oct 13, 2016 at 7:12 pm

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  Howdy!

  No problem, I’m happy to take care of this refund for you. Please verify that you wan to remove WordPress.com Premium from worknationmedia.wordpress.com?

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  worknationmedia · Member · Oct 13, 2016 at 10:01 pm

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  Yes I want to remove the Premium from my account, thank you.

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  worknationmedia · Member · Oct 13, 2016 at 10:02 pm

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  Yes I want a refund on the Premium purchase on my account, thank you.

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  staff-zinnia · Staff · Oct 14, 2016 at 2:35 am

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  I’ve issued a refund for the WordPress.com Premium Plan and the charge back, for a total of $119. It could take up to 7 business days for this to post into your account.

  Please let me know if I can help with anything else :)