Refund

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  epamphlets · Member · Nov 18, 2016 at 5:52 pm

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  I would like to cancel my account

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 18, 2016 at 5:55 pm

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  Which upgrade did you buy?

  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Nov 18, 2016 at 10:19 pm

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  Hey there!

  Since we don’t want other people to have your username in the future, we don’t delete usernames (they are kept so they cannot be recycled). For more information, please see this link below:

  http://en.support.wordpress.com/deleting-accounts/

  Here’s a few suggestions for you if you’d like to scrub the account:

  1) Empty and delete your sites:

  First of all, be sure to empty your sites of all content. You can find out more about how to do this here:

  Empty Your Site to Start Fresh

  Next, delete the site following the guide on this page:

  Delete a Website

  Please be aware that this is irreversible!

  2) If you are trying to unsubscribe from emails sent to you from WordPress.com, go here and click on “Block Emails”:

  https://wordpress.com/settings/notifications/

  3) You can also go here to remove all data except the account name and an email address. Create a throwaway email address and change the account email to that throwaway address. This will only leave the username behind:

  https://wordpress.com/me/account/
  https://wordpress.com/me/profile

  4) To ensure the account is locked up tightly, visit this site, generate a password of 15-20 characters, and change the account password to it:

  http://www.thebitmill.com/tools/password.html

  5) While you cannot completely delete your Gravatar profile, you can remove all of your profile information easily through the “Edit My Profile” page here:

  http://en.gravatar.com/profiles/edit/?noclose#about-you

  You can also hide your Gravatar profile from external access. Visit your profile page (click your name in the top navigation of the website), then click the “Hide My Profile” link in the bottom, right-hand corner.

  Let me know if you have any questions. Thanks!

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  staff-doublebassd · Staff · Nov 18, 2016 at 10:25 pm

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  I also see that you received a refund last month on 10/21. Are you referring to a different refund?