Refund
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I Cancelled my account Nov 25th and cancelled the Domain name as well. I still haven’t received the full refund yet. which is I just received $9.88 and not $ 35.88. Please assist with this. Before I cancelled I talked to a tech and he said it ll be refunded in full. thanks
The blog I need help with is: (visible only to logged in users)
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Hi there,
We need details please.
1. What is the domain URL? Do you want to use the domain URL on another site?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?Refunds
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.Note: It takes from 1 – 2 weeks for the refund to be received.
Canceling upgrades
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgradesI will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
Sorry about that. It looks like the domain portion of the refund wasn’t processed correctly. I’ve processed that now and you should receive it in a few days.
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