Refund

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  zeezrom82 · Member · Dec 31, 2009 at 7:36 pm

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  I just purchased an upgrade. How do I get my refund if the support team isn’t around?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 31, 2009 at 7:41 pm

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  Volunteers cannot help you with this. You will have to contact Staff http://en.support.wordpress.com/contact/

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  zeezrom82 · Member · Dec 31, 2009 at 8:05 pm

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  Click on your own link and you’ll see that the support staff is gone for the holidays.

  What I’m saying is that there is a 48 hour refund period, but the support staff won’t be back in time. Will I still get my refund or is there something I have to do?

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  timethief · Member · Dec 31, 2009 at 8:08 pm

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  I am aware of the holiday hours. I am also aware that Staff checks these threads. I saw a staff member enter another forum thread on the same topic just yesterday and take care of such an issue. My best advice it to file a support ticket and wait patiently for Staff to get to you.

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  zeezrom82 · Member · Dec 31, 2009 at 8:09 pm

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  Where do I file a support ticket?

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  timethief · Member · Dec 31, 2009 at 8:10 pm

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  OOPS! I see now what you mean email address – munged to elude spam bots – support [at] wordpress [dot] com

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  zeezrom82 · Member · Dec 31, 2009 at 8:11 pm

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  Thanks a ton.

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  timethief · Member · Dec 31, 2009 at 8:12 pm

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  You’re welcome and I’m sorry about the initial misunderstanding re: the contact link.