refund

• 

  marckinson · Member · Oct 8, 2021 at 12:56 am

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  I need a refund for the payment that came out of my paypal account. Payment info: Receipt ID: [redacted]
  Transaction ID: [redacted]
  Item

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  amirudra789 · Member · Oct 8, 2021 at 3:49 am

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  Hello

  For refund please refer to this support page here: https://wordpress.com/support/refunds/#how-to-get-a-refund

  Also, I will tag this thread for staff assistance, they will get back to you asap. We appreciate your patience on this.

  Regards:

• 

  kokkieh · Staff · Oct 8, 2021 at 5:04 am

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  Hi there,

  Please don’t post sensitive information like receipt or transaction IDs here in the public support forums. That information can be used by anyone to gain access to your account.

  At the moment we are unable to refund your payment, because you have opened a chargeback against us with PayPal. We offer a full refund on all upgrades if you contact us within 14 days, but when you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

  Chargebacks & Disputes

  If you are willing to cancel the dispute with PayPal we might still be able to refund you ourselves. Otherwise you will need to wait for them to complete their investigation, which could take eight to twelve weeks.