refund

• 

  annasaville · Member · Jan 8, 2017 at 6:54 pm

  • Copy link
  • Add topic to favorites

  I accidentally purchased the wrong thing and can only work out how to get a partial refund – please advise for rest of refund?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 8, 2017 at 10:14 pm

  • Copy link

  Which upgrade did you want to purchase?
  Which upgrade did you purchase in error?

  We need details please.
  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  gemmacevans · Member · Jan 9, 2017 at 3:58 pm

  • Copy link

  Hi annasaville,

  From looking at your account, I can see you have already cancelled your purchases. I’ve just refunded the remaining amount to you.

  It usually takes around 7 days for a refund to reach your account.