Refund

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  joeryerna · Member · Jan 8, 2017 at 10:29 pm

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  There customer service, I took a plan today but after trying out the software I decided to ask for a refund. It was said that a complete refund would be given, but I noticed that the refund was 73 euros, and the payed amount is 99 euro’s. I think the 26 euro’s for the costum domain hasn’t been refunded, is this possible?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 8, 2017 at 10:34 pm

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  Hello there,
  We need details please.
  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Jan 9, 2017 at 4:10 pm

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  Hi there,

  I’ve refunded the domain portion of your plan as well. Please be aware that your domain will not be available somewhere else immediately, and you might not be able to register it again now that you have cancelled it.