Refund

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  boro439 · Member · Jan 26, 2017 at 4:12 pm

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  Hi I made a refund request recently which I was successful however. I have only received one payment of £11 and the rest have not followed. I can see on my billing it has – on the ones that I’m supposed to get refunded for apart from the one that is Jan 19, 2017
  Multiple items
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  £62.00.

  Now I made a silly mistake today whilst I was checking on the payment above that I was not refunded I accidently deleted my bank details.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 27, 2017 at 10:04 am

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  Hi there,

  I can confirm that you’ve been refunded for a Business plan and domain mapping, a custom domain, and a G Suite subscription.

  Refunds usually take around 10 business days to appear in your account. This is due to the processing time by your bank. So I’d give this a few more days, and then try following up with your bank regarding the refunds.

  In the receipts in your billing history there are transaction IDs from our payment processor that you can provide to your bank as a reference for the transactions.

  https://wordpress.com/me/purchases/billing/

  Now I made a silly mistake today whilst I was checking on the payment above that I was not refunded I accidently deleted my bank details.

  You don’t need to be concerned about that. The refund was completely processed on our end on 19 January. Removing your payment details will not prevent you from receiving the refund.