Refund

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  matzgreg · Member · Feb 1, 2017 at 11:41 pm

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  I tried to cancel my plan and subscription. I only got a refund of $13, and I paid $47 CAD

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 2, 2017 at 12:21 am

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  Did you want to use the domain URL on another site?

  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  matzgreg · Member · Feb 2, 2017 at 12:32 am

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  Hi timethief,

  1. dota2saskatoontournament.com
  2. dota2saskatoontournament.wordpress.com
  3. matzgreg is the username and it was a personal plan
  4. that upgrade was purchased jan 31, 2017 i think it was between 5-7pm saskatchewan, canada time
  5. i did the refund today( feb 1, 2017 ) and i only got a $13 refund instead of $47, so wordpress still owes me $38 CAD

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  staff-doublebassd · Staff · Feb 2, 2017 at 5:41 am

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  Hey there,

  Not a problem! I have canceled your subscription for dota2saskatoontournament.com and refunded the remaining charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,