Refund

• 

  colormeteen · Member · Feb 2, 2017 at 4:36 pm

  • Copy link
  • Add topic to favorites

  As per the email I received, I have canceled the dispute in PayPal and wish to be refunded at once. Thank you. Please remove my account from any future billing or auto charges as well.

• 

  staff-doublebassd · Staff · Feb 2, 2017 at 7:19 pm

  • Copy link

  Hi there,

  I would be happy to assist you in refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

• 

  colormeteen · Member · Feb 2, 2017 at 7:48 pm

  • Copy link

  the email is (email visible only to moderators and staff)

• 

  staff-doublebassd · Staff · Feb 3, 2017 at 7:26 pm

  • Copy link

  Great! I found the account, but I still will need for you to verify ownership. Can you log into that account and post in this thread? Or if you would like, I can contact the email you provided and all you would need to do is respond for verification.

  Let me know. Thanks!