Refund

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  iamannaung · Member · Feb 11, 2017 at 7:30 am

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  Hi there

  I have recently cancelled my website and also my domain. I was wondering if I could get a refund for this? Unfortunately I have had some medical bills come about and I cannot afford it right now. It was causing a financial burden and I would like to please have it refunded.

  Thank you
  Anna

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 11, 2017 at 11:33 pm

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  Exactly which site URL starting with http:// and which username account, and which upgrade are you referring to please?

  re: Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 10 business days for the refund to be received.

  re: Canceling upgrades
  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Feb 13, 2017 at 12:42 pm

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  Hi Anna,

  From looking at your account I can see you cancelled your plan but it didn’t a trigger a refund — I’ve just refunded you $99.

  Refunds usually take about a week to process and show up on your statement. You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  I’m sorry to hear about your medical bills.

  Come back to me if you need anything else.