refund

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  mrhairlondon · Member · Feb 12, 2017 at 3:36 pm

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  Hi, i have just purchased the yearly personal plan which i would like to cancel, having that that it isn’t giving me a refund option. can someone help me

  The blog I need help with is: (visible only to logged in users)

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  thamarakandabada · Member · Feb 12, 2017 at 4:44 pm

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  Hi,

  For this you will need to contact WordPress support staff through this link: https://wordpress.com/help/contact

  More info about refunds: https://en.support.wordpress.com/refunds/

  Hope this helps

  Thamara

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  gemmacevans · Member · Feb 17, 2017 at 3:39 pm

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  Hi mrhairlondon,

  From looking at your account I can see you cancelled your Premium plan. Is this the plan you were referring to?

  Cancelling the plan only triggered a partial refund so I have refunded the remainder to you.

  Refunds usually take about a week to process and show up on your statement — although it can take a little longer if you live outside of the US. You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  Let me know if you have any questions