Refund

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  andreusamueladams · Member · Feb 16, 2017 at 8:17 pm

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  I was not refunded the correct amount. Please refund me the extra $26, as my domain is no longer available…

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 16, 2017 at 8:19 pm

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  Do you wish to use the domain URL on another site?

  Staff need details.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  andreusamueladams · Member · Feb 16, 2017 at 8:24 pm

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  Thank you timetheif, lots of help.

  the URL for the domain is sproutingcollective.com
  Wordpress URL is sproutingcollective.wordpress.com
  This is the account/username
  Purchased 2/14
  Cancelled today.

  Thank you!

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  timethief · Member · Feb 16, 2017 at 8:25 pm

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  You’re welcome. Please be patient while waiting for Staff help.

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  staff-zinnia · Staff · Feb 16, 2017 at 8:26 pm

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  Hello –

  Thanks for the tag, timethief.

  andreusamueladams – I’ve issued the remaining $26 for a total refund of $35.88. It may take up to ten days for it to reach your account. Let me know if you have any questions or need assistance with anything else. Take care :)