Refund?

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  transcendenteclipse · Member · Feb 20, 2017 at 6:08 pm

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  I cancelled my account just 2 hours after I created it and I was supposed to get a full refund per your cancellation policy. I see the $35.88 debit from my account, but there was never a full refund issued. I only see a $9.88 refund. I would like my full refund. Your policy states I have 48 hours to cancel to receive a full refund.

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  timethief · Member · Feb 20, 2017 at 6:11 pm

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  Do you wish to use the domain URL on another site?

  Staff need details.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Feb 20, 2017 at 7:01 pm

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  Hey there,

  Not a problem! I have canceled your subscription for transcendentflight.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,