Refund?

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  emilycasola · Member · Feb 22, 2017 at 5:05 pm

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  Hi, I was automatically charged 13$ and I followed the steps to cancel and refund payment. It has been a while and I have not seen my charge reversed so I wanted to follow up with you guys to see whats going on. I don’t blog anymore. Thanks for your help!

  The blog I need help with is: (visible only to logged in users)

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  dragoso · Member · Feb 22, 2017 at 5:19 pm

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  Hey there Emily! As far as I know, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements. Have you waited for more than 7 business day since you requested the refund?

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  dragoso · Member · Feb 22, 2017 at 5:22 pm

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  Here are more details about refunds at WordPress.com : https://en.support.wordpress.com/refunds/#toc

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  emilycasola · Member · Feb 22, 2017 at 5:24 pm

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  Unfortunately the forum kept telling me it had an issue and failed to post numerous times resulting in a duplicate post. Yes it has been more than 7 days.

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  staff-zinnia · Staff · Feb 22, 2017 at 6:04 pm

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  Howdy –

  I see that you canceled a domain mapping upgrade for vtemily.com. Is this the refund that you need help with?

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  emilycasola · Member · Feb 22, 2017 at 6:19 pm

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  Yes it is, it was for $13.

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  staff-zinnia · Staff · Feb 22, 2017 at 7:34 pm

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  Thank you for confirming. I’ve processed the refund as it was not automatically triggered when you canceled the upgrade.

  It could take up to ten days for the funds to reach you. Let me know if there’s anything else I can help with.