Refund

  • Unknown's avatar
    thebkindeffect · Member ·

    I thought I requested a refund but I don’t see the charge on my account. What is the phone number to call and inquire?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

    You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

    Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

    Canceling and Refunding Purchases
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

    Refunds https://en.support.wordpress.com/refunds/ are time limited.
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

    Staff will be asking for your details pertaining to the upgrade purchase so I suggest you state them now to avoid any delays.

    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?
    5. When did the refund request and upgrade cancellation, or the domain expiration take place?

  • Unknown's avatar
    timethief · Member ·

    I thought I requested a refund but I don’t see the charge on my account.

    Look on your billing history page https://en.support.wordpress.com/billing-history/

    What is the phone number to call and inquire?

    There is no phone support but I tagged this thread for Staff attention.

  • staff-doublebassd · Staff ·

    Hey there,

    I have canceled your subscription for Domain Mapping for thebkindeffect.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

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