Refund

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  jroberts1504 · Member · Mar 29, 2017 at 6:03 am

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  Good evening..Noticed a charge of 26.00 from my account that I didn’t authorize. I would like to get a refund back for this.

  Look forward to speaking with you guys. Have a good one.

  Joel Roberts

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Mar 29, 2017 at 11:47 am

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  Hi Joel,

  There are no purchases on the account you are logged in to. If you let me know what the purchase was for, I’ll take a look for you.

  Thanks!

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  jroberts1504 · Member · Mar 29, 2017 at 5:57 pm

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  I get it. That’s what I am saying. I didn’t purchase anything. No upgrades nada. Just saw a purchase that came out of the blue. Any suggestions?

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  timethief · Member · Mar 29, 2017 at 6:00 pm

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  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Have you tried using that link?

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

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  gemmacevans · Member · Mar 30, 2017 at 8:48 am

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  Hi Joel,

  I’ve sent an email to the email address on your WordPress.com account — I’ll follow up with your there for more information.

  Please let me know if you don’t receive it.

  Thanks!