Refund

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  welltemple · Member · Apr 29, 2017 at 4:20 am

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  What do I need to do to request a full refund that includes the approx. $13 ‘mapping’ charge. I upgraded and immediately cancelled (within 5minutes of upgrading) so the mapping was never used.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 29, 2017 at 10:10 am

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  Hi there,

  You can go to the Purchases page:
  https://wordpress.com/me/purchases

  and follow these instructions to get a refund:

  Refund a Purchase

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  gemmacevans · Member · Apr 30, 2017 at 9:12 am

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  Hi welltemple,

  What do I need to do to request a full refund that includes the approx. $13 ‘mapping’ charge.

  I’ve just refunded $13 to you for domain mapping — the plan has now been refunded in full.

  Refunds usually take about a week to process and show up on your statement. You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  Let me know if you need any further help!

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  horneybee · Member · Apr 30, 2017 at 9:53 am

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  Hello,
  I received this mail from WP after cancellation of my wordpress premium upgrade on April 15 2017. But the money is not yet credited in my account.
  Please do the needful.

  The following upgrade has been cancelled and $73.00 refunded:

  WordPress.com Premium on https://horneybee.wordpress.com

  It may take up to 7 days for the refund to appear in your account.

  If you have any questions, or don’t receive the refund, please contact support.

  Thanks & Regards.
  Ajay.

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  gemmacevans · Member · May 2, 2017 at 7:53 am

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  Hi horneybee,

  Please start a new thread for your question and tag it with ‘modlook’:

  https://en.forums.wordpress.com/?new=1

  Once you’ve done that, we’ll be happy to take a look.

  Thanks!