refund

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  lynnebr · Member · May 3, 2013 at 3:35 pm

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  I have had an email from you saying you are refunding the $99 but then another email from paypal says you have only done a partial refund, why is this?

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  helper-heroponriki · Member · May 3, 2013 at 8:25 pm

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  With your Premium upgrade, you were refunded the entire upgrade amount minus the domain registration fees for “cruisingwithlynne.com.”

  When you buy a domain (even with an upgrade credit), it is registered for one year. Domain names are non-refundable after 48 hours. Please understand that this is not because we refuse to issue a refund. Domain purchases are irreversible after 48 hours.

  Since you requested a refund on the upgrade, the system processed a refund for $73 based upon the $99 purchase price minus the $26 cost for the domain registration and private registration for your domain.

  I hope that clarifies things! Let me know if you have any questions.

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  lynnebr · Member · May 11, 2013 at 12:45 pm

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  I did request the refund within the 48 hours

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  helper-heroponriki · Member · May 12, 2013 at 9:38 pm

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  You purchased the upgrade on 2013-04-30 at 10:33am (our system time – which may be different from your local time) and requested the refund on 2013-05-03 at 3:26pm (system time) which unfortunately is more than 48 hours past the purchase date and time.

  I hope that clarifies things. Let me know if you have any questions.