Refund

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  adialectic · Member · May 9, 2017 at 4:30 am

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  I would like a refund on my most recent recurring charge (askguruphil). The site is inactive and I don’t recall ever seeing a notice that it would auto-renew.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 9, 2017 at 10:43 am

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  Hello @adialectic

  Automatic renewal is enabled on all upgrades with up-to-date payment information. You can confirm whether automatic renewal is enabled for your plan via Purchases.

   
  re: Turn Off Auto Renewal

  You can turn off automatic renewal for your domain name or plan by choosing the option to cancel on the Purchase page. If your domain name or plan is outside of our refund window then it will stay active until its expiration date and you will not be automatically charged for its renewal.

   
  re: Cancel Plans

  You can cancel your plan via Purchases. Click the button to Cancel below the plan details. Follow the prompts to cancel your plan, and be sure to check your email for a link to confirm your cancellation.

  All of the above stated here: https://en.support.wordpress.com/faq-renewing-and-canceling/
   
  re:Refunds
  WordPress.COM has a 30-day refund policy on all their paid plans, except for Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. The refund period for Guided Transfers ends 30 days after purchase or as soon as your site has been moved, whichever comes first.

  You can still cancel your plans after 30-days but you wont we refunded for your cancellation so it is suggested that you stay on the plan and let it expire.

  NOTE:

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement. For credit card refunds, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements.

  As stated here: https://en.support.wordpress.com/refunds/

  If this does not help and need assistance from the staff to cancel your plans, then please tag this question with the modlook tag on the Tags section of the sidebar, so that this thread gets the staff’s attention.

  If you wish to reach the moderator staff directly for your future questions, just add the modlook tag in the Tags section.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  Thanks! 🙂