refund

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  minjaejin · Member · Sep 14, 2022 at 12:55 am

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  Hi Ive requested full refund of this account but only got half of it.

  Just wondering if you can refund the full amount?

  Thanks

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Sep 14, 2022 at 7:40 am

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  Hello there,

  Thanks for reaching out.

  I can’t see that a purchase has been made on this account. Are you able to share the URL of the site of which you were charged for please?

  This will help us to track down the charge.

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  minjaejin · Member · Sep 29, 2022 at 3:20 am

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  Hi.

  I paid 60 dollars when I created the account but only received 36 when I cancelled the primium.

  I have paypal reciept that I can show you if thats helpful, I cant find the URL from my end.

  Thanks

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  fstat · Staff · Sep 29, 2022 at 6:08 am

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  Hi, please use the form linked below to send us the PayPal transaction ID.

  https://wordpress.com/wp-login.php?action=recovery

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  minjaejin · Member · Oct 10, 2022 at 11:35 am

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  Hi,

  Ive tried to put my tranaction ID in there but its asking me to put all the details which I have but when i have put all the details, the page says you can just reset your password from the portal so not too sure if you can provide me with different link that i can show you the transaction?

  cheers

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  aleone89 · Staff · Oct 10, 2022 at 1:25 pm

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  Hello there,

  We’ve reached out via email to further assist with this query.

  Please be sure to check any spam inboxes that may be in use.

  Many thanks.

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  minjaejin · Member · Oct 14, 2022 at 11:51 am

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  can you resend me the link that i can attach my transaction ID? the link that was been provided wont work

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  staff-zinnia · Staff · Oct 14, 2022 at 1:40 pm

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  Sure thing. I’ve responded again via email with the information. If you’re not able to find that email (remember it’s under a different email address than what you’re using to sign in to @ minjaejin with) then submit the information via this form:

  Why was I charged?

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  minjaejin · Member · Oct 15, 2022 at 2:36 pm

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  71640945 is the receipt number

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  minjaejin · Member · Oct 15, 2022 at 2:37 pm

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  can you please have a look at it and let me know?

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  supernovia · Staff · Oct 15, 2022 at 6:38 pm

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  Hi, the receipt number won’t work. Can you reply to the email we sent with the transaction id?

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt