refund

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  extractsfromalife · Member · Oct 14, 2022 at 8:42 pm

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  Hello,

  I have tried to cancel my subscription several times, but continue to get charged for renewal. From what I can tell based on the website I do not currently have an active subscription but was charged yesterday 93.00. How can I remedy this situation?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Oct 15, 2022 at 2:33 am

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  Hi,

  Do you know the URL of the site you are being charged for?

  The reason I ask is that I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.