Refund

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  tribemusicuk · Member · Jul 20, 2017 at 11:43 am

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  I have not recieved my refund yet. i would like to know where

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jul 20, 2017 at 11:56 am

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  Hi there, if you are logged in with the account that originally purchased the upgrade, once you have canceled the upgrade you can view, print or email yourself a copy of the refund receipt from your Billing History here: https://wordpress.com/me/purchases/billing

  Refunds usually take 7-14 days to process (may be longer if international) and the refund is returned to the same payment method. https://en.support.wordpress.com/refunds/#how-will-you-refund-my-payment

  If you have any question about that or need more assistance, please post back here.

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  gemmacevans · Member · Jul 20, 2017 at 12:16 pm

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  Hi tribemusicuk,

  I have not recieved my refund yet. i would like to know where

  Your Premium plan was refunded on 11th July 2017 and there is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  As justjennifer mentioned, refunds can take 7-14 business days to show on your statement — although international refunds can take a little longer. But rest assured, the money has been sent and is on its way.

  I’ll be here if you have any more questions.

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  tribemusicuk · Member · Jul 24, 2017 at 9:18 am

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  my refund still hasnt arrived – now its at 14 days. can you advise.

  Thanks

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  kokkieh · Staff · Jul 25, 2017 at 9:13 am

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  Hi there,

  Please contact your bank to follow up on this. Some banks take longer to process the refund than others, and we have no control over the rest of the process once the refund has been issued on our end.