refund
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i am sorry that we have to go through this but i haven’t used wordpress for more than 2 years. you just charged me again and i am sure i canceled my subscription last year. not blaming you but please refund my money
The blog I need help with is: (visible only to logged in users)
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To save you time we can try to determine relevant details such as which upgrade, which site URL and which username account is this about.
How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesAutomattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Have you tried using that resource?
Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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i only had one site willkillprofits.com. I know it was on automatic renewal but that was suppose to be canceled a couple years back.. i haven’t used wordpress in over 2 years. thats why i deserve my refund
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re: WordPress.COM Refunds and cancelling upgrades
There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.willkillprofits.com is hosted by GoDaddy.com
Name Servers:
ns72.domaincontrol.com
ns71.domaincontrol.com -
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Provided you cancel and request a refund as stated here https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases within the allowed time frame for refunds you get your refund as stated here https://en.support.wordpress.com/refunds/
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I am already canceled and i have tried everything except standing on my head and i still haven’t received my refund
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Hi @killingsworthwillardadmin, it looks like the payment was disputed, which throws a wrench into the refund process. Right now the chargeback is listed as closed, so we’ll do some digging to see if the funds were returned to us. I’ll process the refund for you as soon as I confirm out they were.
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You bet, @killingsworthwillardadmin. We’ve confirmed we can issue a refund now, so that’s started already. Please allow a few business days for that to route back. Cheers!
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