Refund

  • Unknown's avatar
    pgoughy · Member ·

    Hello,

    I asked for a refund for domain mapping a few days ago but I can’t find any evidence of anything going through.

    What can I do now?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Did you check your billing history page?

    To determine if you provided financial information to purchase anything at all see your Billing history.

    You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/

    Refunds and cancelling upgrades
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    If that does not resolve your issue. Provide the following first:

    The URL of the domain in question.

    The username account that registered the site in question and purchased any upgrades for it.

    Whether or not you wish to use the domain on another site.

    Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • kokkieh · Staff ·

    Hi there,

    Refunds on automatic renewals have to be processed manually by staff. I’ve done that now, so you should receive your refund in about ten business days, depending on your bank.

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