Refund
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i never received my refund
The blog I need help with is: (visible only to logged in users)
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Hi there :-)
For new domain registrations, you must cancel within 48 hours of purchase to receive a refund. There are no refunds, pro-rated or otherwise, after 48 hours.
For plans and all other purchases, you must cancel within 30 days of purchase to receive a refund.
More information can be found here.
Good luck!
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I cancel it on the same day and got emails of it.. the guy said he suppose to issue me back an refund
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Refunds and cancelling upgrades
There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Canceling domains
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.If that does not resolve your issue. Provide the following first:
- The URL of the domain in question.
- The username account that registered the site in question and purchased any upgrades for it.
- Whether or not you wish to use the domain on another site.
I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I have an email stating he gone contact me after he refund me and I never receive it here’s what he said ” Thanks for waiting! You should receive an email notification of the refund shortly. Please keep in mind, it can take several days for a refund to appear on your bank statement. You can check more information about refunds here: https://en.support.wordpress.com/refunds/#how-will-you-refund-my-paymen’
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Hi dominiqueclark,
i never received my refund
I’ve checked your account and I can see we issued a $48 refund on 2017-09-07. You can view a copy of the refund receipt in your Billing History here:
https://wordpress.com/me/purchases/billing
Refunds usually take 7-14 business days to show on your statement, so you can expect to receive the money around that time.
Please let me know if you have any questions.
Thanks!
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Hi dominiqueclark,
If you cancel an upgrade yourself through the Manage Purchases page, you will receive a confirmation email.
You won’t receive a confirmation email if staff cancel an upgrade for you. However, a refund receipt is available in your Billing History.
It seems you were told you would receive a confirmation email in error, sorry for any confusion!
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If you haven’t received your refund after 14 business days (26th September), please contact your bank. Processing time varies from bank to bank but they should be able to tell you if there are any delays on their end. You can also provide them with the transaction ID printed on your refund receipt to help them locate the refund.
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