refund

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  bucksbodyreform · Member · Sep 11, 2017 at 1:37 pm

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  request a refund

  The blog I need help with is: (visible only to logged in users)

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  krutidugade · Member · Sep 11, 2017 at 1:41 pm

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  Hi there,

  To get a refund, you need to cancel your upgrade plan before 30 days of purchase. If you are under expiration period, you can claim for a refund.

  Refer this link to claim your refund:
  https://en.support.wordpress.com/refunds/#how-do-i-request-a-refund

  Hope this helps!

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  siraus · Member · Sep 11, 2017 at 3:13 pm

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  I am trying to get a refund but am being sent to the following webpage instead of confirmation of cancel and refund:
  https://wordpress.com/help/contact
  Limited Support Sep 11 – 18

  Private support will be closed through Monday, September 18, included. We will reopen private support on Tuesday, September 19.

  Why? Once a year, the WordPress.com Happiness Engineers and the rest of the WordPress.com family get together to work on improving our services, building new features, and learning how to better serve you, our users. But never fear! If you need help in the meantime:

  https://en.support.wordpress.com

  Our staff will be keeping an eye on the Forums for urgent matters.

  Siraus

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  kokkieh · Staff · Sep 11, 2017 at 11:01 pm

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  @bucksbodyreform

  I’ve refunded the renewals for your Personal Plan and G Suite subscriptions. You should receive your refunds within 10 business days, depending on your bank.

  @siraus

  In future please start your own thread instead of posting into someone else’s.

  For what upgrade are you trying to get a refund? To refund your domain that renewed today, sira-us.org, I’ll also need to cancel the domain. Cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all. You should never cancel a domain that you still want to use, as there’s no guarantee that you’ll be able to use it again somewhere else in future. Only cancel a domain if you’re completely sure you no longer want it at all.

  Please confirm if I should proceed.

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  catherine4fashion · Member · Sep 12, 2017 at 2:41 pm

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  I am trying to cancel my domain and get a refund but it says the support staff is gone until the 18th. Please help!

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  kokkieh · Staff · Sep 12, 2017 at 10:19 pm

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  @catherine4fashion

  In future please start your own thread, and include the domain you need help with.

  Is this for catherineinthecity.org?

  Cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all. You should never cancel a domain that you still want to use, as there’s no guarantee that you’ll be able to use it again somewhere else in future. Only cancel a domain if you’re completely sure you no longer want it at all.

  Please confirm if you’re sure, and I can cancel the domain for you.

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  siraus · Member · Oct 3, 2017 at 2:58 pm

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  @kokkieh please cancel any and all subscriptions for sira-us.org. Both domain registration and privacy protection.

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  siraus · Member · Oct 3, 2017 at 2:59 pm

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  @kokkieh please cancel any and all subscriptions for sira-us.org. Both domain registration and privacy protection.

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  kokkieh · Staff · Oct 3, 2017 at 3:23 pm

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  @siraus

  You’ve already contacted us via email and we’ve replied there as well before you even commented in this thread. Please don’t use multiple channels to contact us, as that makes it harder for us to help you.

  As this thread is several weeks old and the OP has never replied I’m closing it to further replies.