Refund

  • Unknown's avatar
    tiffannynh · Member ·

    I don’t need this website as of now or this plan, if I did come back I would use the basic. Someone created a website for me and I didn’t know. I thought it would suit my needs but it’s not, I refunded before 48hours, but now it saying that 30$ wont be refunded? Can someone explain this? I don’t see why that would be necessary, if this is the case I most definitely wont come back to wordpress for any projects. I’m asking for my full refund, please and thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Refunds and cancelling upgrades
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    If that does not resolve your issue. Provide the following first:

    The URL of the domain in question.

    The username account that registered the site in question and purchased any upgrades for it.

    Whether or not you wish to use the domain on another site.

    Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi tiffannynh,

    I’d be happy to refunded the remaining $30 to you. Before I do, I just want to check whether you plan to use the domain elsewhere? Once a domain has been cancelled there is no guarantee you will be able to register it again.

    If you are sure you no longer need tiffannynh.blog, just reply here and I’ll go ahead and issue a refund.

    Thanks!

  • Unknown's avatar
    tiffannynh · Member ·

    I wont be! Thank you for the refund!

  • Unknown's avatar
    gemmacevans · Member ·

    Hi tiffannynh,

    Thanks for letting me know, I’ve refunded the remaining $30 of your plan. You can view or email yourself a copy of the refund receipt from your Billing History:

    https://wordpress.com/me/purchases/billing

    Refunds usually take 7-14 business days to reach your account, so you can expect to receive the money around that time.

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