Refund

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  politicalrubbishczar · Member · Nov 9, 2017 at 2:13 am

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  I was charged an upgrade for a website I attempted to cancel. The $9 for the website was supposed to be refunded, but i never received an email. The $26 I never got the option. This was within a few hours of being automatically charged. I already tried to cancel this once and it was still up, so this should never have happened in the first place. It says it’s on free now. I tried to chat with someone and the chat cut off.

  The blog I need help with is: (visible only to logged in users)

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  krutidugade · Member · Nov 9, 2017 at 4:53 am

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  Hi there,

  To get a refund, you need to cancel your upgrade plan before 30 days of purchase and domain registration before 48 hours. As you mentioned cancelling within few hours of being charged, I assume you are eligible to claim a refund. But I can’t promise as I’m just a volunteer and not staff.

  I’ve added modlook tag for staff assistance. Staff will help you out with this soon.

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  kokkieh · Staff · Nov 9, 2017 at 7:39 am

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  Hi there,

  I see we’ve already helped you via both live chat and email, so I’m closing this thread as a duplicate.