Refund

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  lass86 · Member · Nov 25, 2017 at 3:42 pm

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  Hello WordPress,

  I cancelled my premium account within 48 hours. It’s been almost a week now. When can I expect my money back?

  Greetings Lass86

  passionlifedotblog.wordpress.com.

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Nov 25, 2017 at 4:00 pm

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  It normally takes 7-14 business days for the refund to appear on your original payment source.

  Given the gravity of the situation, here is what I am doing. I have added a tag “modlook” in this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers should be able to help you through this and confirm your refund status.

  I hope this helps clarify things. Feel free to get back if you have questions and I will be keen on helping you through it!

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  gemmacevans · Member · Nov 25, 2017 at 5:06 pm

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  Hi lass86,

  It’s been almost a week now. When can I expect my money back?

  Your account shows we sent a €48 refund on 10th November 2017. There is a copy of the refund receipt in your Billing History if you need it:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 7-14 business days to reach your account but international refunds (outside the US) can take a little longer. If the refund hasn’t reached your account by that time, please contact your bank to see if there are any delays on their end — as processing times can vary depending on your bank.

  Rest assured, the money has been sent from our end and is on its way.

  I’m here if you have any questions.

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  lass86 · Member · Jan 3, 2018 at 10:57 am

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  Hello,

  I still did not receive my refund. How long is this going to take?

  Greetings,
  Lass86

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  gemmacevans · Member · Jan 3, 2018 at 11:27 am

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  Hi lass86,

  I still did not receive my refund. How long is this going to take?

  Thanks for letting me know. Can you confirm whether you have spoken with your bank or PayPal? If not, please provide them with the transaction ID printed on the refund receipt in your Billing History — they can use that information to help locate the refund on their system.

  Let me know how you get on.

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  lass86 · Member · Jan 9, 2018 at 10:52 am

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  Hello Gemma,

  They can’t find it. Could you tell me when the money was transfered?

  Greetings Lass86

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  lass86 · Member · Jan 9, 2018 at 10:56 am

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  The exact date would be most helpful. :)

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  gemmacevans · Member · Jan 9, 2018 at 5:18 pm

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  Hi lass86,

  I’ve sent an email to the address on your Account Settings page — I’ll follow up with you there.

  Thanks!