Refund

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  cwinston1991 · Member · Dec 20, 2017 at 3:08 pm

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  I was just charged $99 from WordPress. I thought I had canceled my wordpress site long ago. I would like a refund.

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Dec 20, 2017 at 3:18 pm

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  If you would like to cancel and get a refund, you can do so on your Purchases page – https://wordpress.com/me/purchases

  Note that refunds are issued for WordPress.com plans within 30 days for purchase/renewal.

  Hope this helps. Let me know if you have questions.

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  gemmacevans · Member · Dec 20, 2017 at 4:12 pm

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  Hi cwinston1991,

  The Premium plan was active and auto renewed, which is why you were charged. I can see you disputed the $99 payment and PayPal issued a chargeback against us.

  Chargebacks are a fraud prevention tool. When issued, all upgrades are removed and your site is locked until you cancel the chargeback or pay a fee. Once that has been done, the lock can be removed.

  I’d be happy to issue a refund but the payment is currently locked. Please cancel the dispute through the PayPal Resolution Centre and let me know when you’ve done so.

  Come back to me if you have any questions.

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  cwinston1991 · Member · Dec 20, 2017 at 5:57 pm

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  I canceled the case.

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  gemmacevans · Member · Dec 21, 2017 at 9:00 am

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  Hi cwinston1991,

  Thanks for cancelling the dispute. I’ve refunded $99 to you and there is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  The money should reach your account in 7-14 business days.

  I hope this helps.