Refund

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  mansat23 · Member · Oct 25, 2022 at 4:33 am

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  Hi,
  I cancelled my e-commerce account, and I never received my confirmation of the refund.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  mansat23 · Member · Oct 25, 2022 at 4:48 am

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  Correction to above post – the account was an e-commerce account. I disconnected the domain.

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  staff-doublebassd · Staff · Oct 25, 2022 at 4:59 pm

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  Hi there,

  I see that we processed a refund for $35.18 back on 8/13 and that you should’ve posted it back to your account. The eCommerce Plan for 287.82 isn’t eligible for a refund because it is past the refund window.

  For initial domain registrations, the time frame to receive a refund is 96 hours. All other purchasable annual upgrades and renewals have a 14-day refund window. Purchasable monthly upgrades and renewals have a 7-day refund window. For more information on the refund policy, please visit our support page:

  Manage Your Purchases

  Hope this helps.