Refund

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  poolboothsg · Member · Feb 2, 2018 at 5:08 pm

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  I would like a refund for my jetpack subscription

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Feb 2, 2018 at 5:26 pm

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  Hi poolboothsg,

  I see you disputed the payment for Jetpack Personal and PayPal issued a chargeback (used for fraud prevention) against us.

  When a chargeback is issued, all upgrades are removed and your account is locked until you either cancel the dispute or pay a chargeback fee.

  I’ll be happy to issue a refund but the payment is currently locked. Please cancel the dispute through the PayPal Resolution Centre or call them directly — this is often the fastest way to cancel a dispute.

  Thanks!

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  poolboothsg · Member · Feb 2, 2018 at 5:37 pm

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  I have canceled the dispute

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  gemmacevans · Member · Feb 2, 2018 at 6:18 pm

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  Hi poolboothsg,

  Thanks for cancelling the dispute. I’ve refunded your payment and there is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 7-14 business days to show on your statement, although international refunds (outside the US) can take a few extra days.

  Come back to me if you have any questions.