Refund
-
Hello I refunded my subscription to the premium and opted to keep the domain name in hope of transferring it to my other website but my new website did not accept the transfer so I canceled it but have not received the remaining 20$ from this can I please receive this back?
The blog I need help with is: (visible only to logged in users)
-
Hi optimalhealthosteopathy! This is something a Staff member needs to help you with, so I added the
modlook
tag to the tag box to alert a member of staff to assist you.
-
Hey there,
If you’re wanting to use your domain at a different host, you should never cancel it at your current host – once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it. Also, it usually takes a few weeks for your domain registration to clear and become available once you cancel it. There isn’t an exact time, however, so you’ll be checking consistently to see when it becomes available.
If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site
https://en.support.wordpress.com/transfer-domain-registration/
For more information on using the domain elsewhere, please see:
https://en.support.wordpress.com/domains/move-domain/
If you recently registered the domain, you have to wait 60 days before you are able to transfer your domain to a different host, but in the meantime, you can use the domain with your site by pointing the nameservers over to your new host:
https://en.support.wordpress.com/change-name-servers/
I’ll be happy to contact the registrar to see if we can restore the domain back to your account, but I cannot guarantee that we will be able to get the domain back.
Let me know if you would like for me to try and regain the domain for you. Otherwise, I can make the refund.
Thanks!
- The topic ‘Refund’ is closed to new replies.
WordPress.com Forums 