Refund

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  missmaverick96 · Member · Feb 13, 2018 at 9:50 am

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  Hi I would like a refund on the transaction that left my account on 13th February 2018 as I no longer need to domain as far as I’m aware it was already cancelled

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Feb 13, 2018 at 9:57 am

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  Hi missmaverick96,

  I see you disputed the renewal payment for missmaverick.org and PayPal issued a chargeback against us. Chargebacks are a fraud prevention tool and therefore shouldn’t be used for requesting refunds.

  When a chargeback is issued, all upgrades are removed and your account is locked until you either cancel the dispute or pay a chargeback fee.

  I’ll be happy to issue a refund but the payment is currently locked. Please cancel the dispute through the PayPal Resolution Centre or call them directly — this is often the fastest way to cancel a dispute.

  Please let me know if you have any questions.

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  missmaverick96 · Member · Feb 13, 2018 at 11:25 am

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  Hi I have cancelled the request with PayPal could you now process a refund

  Thanks

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  gemmacevans · Member · Feb 13, 2018 at 5:17 pm

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  Hi missmaverick96,

  Thanks for cancelling the dispute, I’m just waiting for that to be reflected on our system — this will unlock the payment so I can issue a refund. Did you call PayPal or cancel the dispute through the Resolution Centre?

  I wanted to double check that missmaverick.org is no longer needed at all? Once a domain has been cancelled there is no guarantee you will be able to register it again at a later date so I thought I’d check before cancelling it.

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  missmaverick96 · Member · Feb 14, 2018 at 9:07 am

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  I cancelled it through the resolution centre. No it’s no longer needed at all thank you please cancel it

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  gemmacevans · Member · Feb 14, 2018 at 9:21 am

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  Hi missmaverick96,

  I’ve refunded your payment and there is a copy of the refund receipt in your Billing History here:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 7-14 business days to show on your statement but international refunds (outside of the US) can take a few extra days to arrive.

  missmaverick.org has been cancelled and won’t renew again next year.

  Let me know if there is anything else I can help you with.