Refund
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Hi, I still have not received my refund. It has been over 7 days.
The blog I need help with is: (visible only to logged in users)
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Hi ewaen8
Refund usually takes about 10 business days.
For more information on refund here is the support document for that :
https://en.support.wordpress.com/refunds/#how-will-you-refund-my-paymentI am also tagging this post as ‘modlook’ for Staff assistance please wait for some time they will get back to you on this.
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Hi there,
The only processed refund that I see under your account was from back in October. I see that some subscriptions were inactivated, but there was no refund processed since those upgrades were well over 30 days old.
What upgrades were you supposed to be refunded for?
Let me know and I will look further into this for you.
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Hi,
It was the premium. I have pasted the chat below.
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ewaen8Wed, Mar 7, 12:08 PM
I was dissapointed to discover that i could not upload a theme which i purchased due to my WordPress subscription. I therefore have no use for my wordpress subscription and was not able to use it. Could you please provide a refund and cancel my subscription.WP.comWed, Mar 7, 12:08 PM
Hi there!WP.comWed, Mar 7, 12:08 PM
Ok I’ll be happy to help you with that. One moment pleaseewaen8Wed, Mar 7, 12:12 PM
ok thanksWP.comWed, Mar 7, 12:12 PM
Ok so I am going to cancel your WordPress.com Premium plan, correct?ewaen8Wed, Mar 7, 12:13 PM
yes pleaseWP.comWed, Mar 7, 12:14 PM
Ok, I have now canceled all your paid subscriptionsWP.comWed, Mar 7, 12:16 PM
I’ll go ahead and close this chat window, but if you need further assistance, please feel free to open a new chat window and we’ll be happy to help.ewaen8Wed, Mar 7, 12:16 PM
hiewaen8Wed, Mar 7, 12:16 PM
did you provide my refund ?ewaen8Wed, Mar 7, 12:16 PM
I was dissapointed to discover that i could not upload a theme which i purchased due to my WordPress subscription. I therefore have no use for my wordpress subscription and was not able to use it. Could you please provide a refund and cancel my subscription.WP.comWed, Mar 7, 12:17 PM
You werre issued a refund of £84.00. It can take up to 7 days to show in your accountewaen8Wed, Mar 7, 12:17 PM
ok thanksewaen8Wed, Mar 7, 12:18 PM
is it ok for me to delete my bank card details from my wordpress accountewaen8Wed, Mar 7, 12:19 PM
?WP.comWed, Mar 7, 12:19 PM
If you are not going to be making any purchases, I do not see why not. The refund has already been processedewaen8Wed, Mar 7, 12:21 PM
ok thank youWP.comWed, Mar 7, 12:22 PM
You’re welcome!WP.comWed, Mar 7, 12:22 PM
Have a great day :-)Thanks for flying with WordPress.com
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