refund

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  theunmixedgirl · Member · Mar 17, 2018 at 6:10 pm

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  I canceled my premium plan in january within 30 days, but did not got a confirming email. The plan was gone from my site, but i did not got any refund! I can see my invoice, but not the date and time of my cancellation.
  I am still waiting and tried many times to contact somebody from wordpress but did not get any answers. What can i do to get my refund?

  thank you a lot

  The blog I need help with is: (visible only to logged in users)

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  ismaeliea · Member · Mar 17, 2018 at 10:27 pm

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  @theunmixedgirl,

  Thanks for reaching out. I will gladly tag this as Modlook so that staff can reply here with further assistance. Meanwhile, you can check your purchases with WordPress.com here (https://www.wpchrg.wordpress.com)

  You can read about our refunds and how the policy works here (https://en.support.wordpress.com/refunds/)
  Also, keep note to not share any personal information as these are public forums, and is indexed by Google. Just a heads up. Please wait while staff replies to this thread.

  Thanks!

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  staff-ozmodiar · Staff · Mar 18, 2018 at 3:32 am

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  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.