Refund

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  myperfectfamily4 · Member · Aug 7, 2018 at 6:07 pm

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  I cancelled my account and received $18 of the $48 refund will I be getting the other $30? I emailed and cancelled yesterday which was in the correct time frame per your website rules.

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 8, 2018 at 1:31 am

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  Canceling domains
  It is important to know that canceled domains are not released by the registrar immediately. Also note that there’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  Do you want to cancel the domain?

  What is the domain URL?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  timethief · Member · Aug 8, 2018 at 1:34 am

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  Canceling and refunding purchases
  There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

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  thesacredpath · Member · Aug 8, 2018 at 5:57 am

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  Hi @myperfectfamily4, I’m seeing the full $48 has now been refunded to you. Please let us know if we can be of further assistance.