Refund

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  loverdove · Member · Aug 11, 2018 at 9:22 pm

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  Hi! on July 31 I asked for a refund for a website that I decided NOT to go through with because I finally got my original hosting site to correct their mistake with my original site. I know that it says that a refund should reach me in 7-10 business days but it’ll be 9 business days this Monday (Aug 13) and I just wanted to make sure that it’s in process.

  Thank you.
  Mandi

  The blog I need help with is: (visible only to logged in users)

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  dkmyta · Member · Aug 11, 2018 at 9:24 pm

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  I’ve tagged modlook for staff to help you out with this. Staff will be in touch within a few hours to look into your inquiry.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon!

  Cheers

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  loverdove · Member · Aug 11, 2018 at 9:30 pm

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  Thank you so much!

  I appreciate your help.

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  staff-zinnia · Staff · Aug 12, 2018 at 1:00 pm

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  Howdy –

  Thanks for inquiring about the refund. Here’s what I can see:

  On 2018-07-31 we refunded the premium plan and mandi-tucker.com for the full amount of $96.00.

  Typically it only takes 10 days to get your money back. The next best step here is to inquire directly with your financial party about the refund. Once we release the money there’s not way for us to know when the financial party will release it to you. This can vary quite a bit depending on the organization.

  My suggestion is to phone the financial party and ask them about the refund. They’ll be able to tell you when they’ll release the funds in to your account. Some places may hold on to it for 1-2 billing cycles. That’s not super uncommon. The other thing they can tell you is exactly how the refund will appear on your statement. This is another thing that varies quite a bit. Some places won’t even make note of the refund and actually just remove the original charge.