Refund

  • Unknown's avatar
    sheerlacephotography · Member ·

    Hi! I just took premium off my account that was purchased yesterday, when can I get my money back?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    torres126 · Member ·

    Hi there, I’m seeing this thread has been marked as resolved. Did you get your money back?

  • kokkieh · Staff ·

    Hi there,

    We offer a full refund on all upgrades if you contact us within 30 days, but in this case it appears that you instead disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    It looks like the chargeback has already been closed and the payment refunded, but you will still need to pay the chargeback fee in order to use your site again.

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