Refund

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  aaltawan · Member · Aug 25, 2018 at 6:00 pm

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  I did not receive a full refund. Please correct this error. I cancelled a long time ago but looks like you still took money. Please correct because you took $99 but only refunded $73. Please contact me with any questions.

  Thanks,

  Anita

  The blog I need help with is: (visible only to logged in users)

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  dkmyta · Member · Aug 25, 2018 at 6:08 pm

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  I’ve tagged modlook for staff to help you out with this issue. Staff will be in touch within a few hours to look into your inquiry.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope your issue gets resolved soon!

  Cheers

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  timethief · Member · Aug 25, 2018 at 6:42 pm

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  If you want Staff to investigate you must provide specifics.

  What is the URL of the domain?
  Which wordpress.COM plan did you purchase?
  Which wordpress.COM site did you purchase it for?

  Did you carry through and you use the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?

  Did you also cancel auto-renew https://en.support.wordpress.com/manage-purchases/#auto-renew?

  Canceling and refunding purchases
  There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  Canceling domains
  It is important to know that canceled domains are not released by the registrar immediately. Also, note that there’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  Do you want to use the domain on another site?

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  fstat · Staff · Aug 25, 2018 at 7:03 pm

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  Hi there,

  I see that you received a full refund today for your Premium plan purchase. You can see a receipt for that refund here:

  https://wordpress.com/me/purchases/billing/

  If you’re referring to another account, please let me know the username or the website address associated with it so I can have a look.