refund

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  amandadoran13 · Member · Aug 27, 2018 at 10:10 pm

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  Hi I am uncertain how to go about getting a refund. I purchased a domain to start blogging on August 1 I believe but my manage purchases says that my site is free…so I’m not sure how to go about rectifying the situation. Please let me know how to proceed.

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  dkmyta · Member · Aug 28, 2018 at 12:19 am

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  I’ve tagged modlook for staff to help you out with this issue. Staff will be in touch within a few hours to look into your inquiry.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope your issue gets resolved soon!

  Cheers

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  brookedot · Member · Aug 28, 2018 at 3:17 am

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  Hi there,

  We’ll gladly refund upgrades within 30 days of purchase with the exception of domains which can only be refunded for 48 hours. However, as you mentioned the user amandadoran13 does not have any WordPress.com sites, only a Jetpack-connected WordPress site over at Bluehost.

  Is it possible you have two WordPress.com accounts? This one that you are writing from then a second with upgrades? If so, log in to the second account then request a refund at:

  Refund a Purchase