Refund
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Hi there, how do I get a refund on my domain purchase? I understand there’s a webpage showing how to do so, but I did not have the option to click ‘Cancel and Refund’ under ‘Manage Purchases’. Awaiting your support. Thanks.
The blog I need help with is: (visible only to logged in users)
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Hello there, I’m not staff but out of curiosity was the domain purchase done more than 30 days ago? As I understand it, if it is under 30 days you can get a full refund, but after 30 days the staff is not able to do any kind of refund, not even pro-rated. Im wondering if maybe that is why you don’t see the Cancel and Refund option.
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Hi dsoebiakto,
No problem, I see you have already cancelled the upgrade so I’ve issued a refund. There is a copy of the refund receipt in your Billing History:
https://wordpress.com/me/purchases/billing
Refunds usually take 5-10 business days to appear on your statement, so you can expect to receive the money around that time.
I hope this helps.
@samg0331 — we have a 30 day refund policy for plans, 48 hours for custom domains and we are unable to offer prorated refunds. Not seeing a cancel button is usually a sign that the upgrade has already been cancelled or someone is logged into a different account to the one they made the purchase through :)
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