Refund

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  ahavawild · Member · Oct 4, 2018 at 9:44 pm

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  Hi, I recently purchase the perle theme, but I am not happy with it and haven’t been able to set up my website the way I would have liked. I would like a refund of the $49 It cost to purchase the theme. I’d love to go back to using the free themes until I get better at using them, then maybe another time look into purchasing a theme. Is a refund possible? How do I go about getting one?

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 5, 2018 at 6:25 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  gemmacevans · Member · Oct 5, 2018 at 2:57 pm

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  Hi ahavawild,

  No problem. I’ve removed the Perle theme from ahavawild.wordpress.com and issued a refund. There is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 5-10 business days to appear on your statement, so you can expect to receive the money around that time.

  I hope this helps!