Refund

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  ktoty1 · Member · Oct 11, 2018 at 8:28 am

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  Hello

  I didn’t receive a refund as per below. Please provide a confrimation of refund today:

  Hi there!

  WP.comWed, Sep 12, 12:20 PM
  One moment while we take a look at this…

  WP.comWed, Sep 12, 12:20 PM
  You’d like us to cancel the Jetpack plan for persicia.com and refund the associated charge, correct?

  WP.comWed, Sep 12, 12:22 PM
  Still there?

  WP.comWed, Sep 12, 12:22 PM
  When you’re ready to chat again, let us know!

• 

  gemmacevans · Member · Oct 11, 2018 at 12:15 pm

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  Hi ktoty1,

  The upgrade for persicia.com was purchased through another WordPress.com account. Please try logging out of ktoty1 and log back in using the email address you purchase receipt was sent to or the username pavel500335974.

  There should be a copy of the refund receipt on the Manage Purchases page in that account.

  I’ll be happy to take a closer look at the refund but I’ll need you reply logged in as pavel500335974 first.

  Thanks!