Refund

• 

  theoakleymomster · Member · Oct 24, 2018 at 12:05 am

  • Copy link
  • Add topic to favorites

  I am within my 30 days and would like to cancel my plan for WordPress. Can I close my account and receive my refund?

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Oct 24, 2018 at 12:14 pm

  • Copy link

  Hi theoakleymomster,

  The account you are contacting us from hasn’t purchased any upgrades, which suggests you have a second account. What is the address of the site you would like a refund for? Please do not share any transaction IDs here, a site address is all I need for now.

  If you haven’t done so already, please try logging out of theoakleymomster and log back in using the email address your purchase receipt was sent to. There should be an option to cancel upgrade from the Manage Purchases page in the other account.

  Please let me know if you need any further help.