Refund

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  mandiramportal · Member · Nov 7, 2018 at 3:13 am

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  Dear Team,
  I am yet to receive the refund of the cancellation of Subscription done on 24-Oct. Please do the needful.
  Thanks Salil

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 7, 2018 at 8:21 am

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  Hi there,

  Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank. Please follow up with your bank directly on this. You can provide them the transaction ID that appears in the refund receipt as a reference. Here’s your refund receipt:

  https://wordpress.com/me/purchases/billing/32370243

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  mandiramportal · Member · Nov 13, 2018 at 5:19 am

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  Dear Sir,

  I have checked with my bank ( non – US bank) using the transaction id. They said that they have not received the amount and requested me to check with WordPress and the bank through which they transact. We need help from your side .

  Kindly take it on priority since refund was initiated some 20 days before.

  Thanks and Regards
  Salil

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  fstat · Staff · Nov 13, 2018 at 11:14 am

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  Please note that for international refunds, it could take up to 1-2 billing cycles for the refund to show up on your bank statement. So, give it some more time and it will show up.

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  mandiramportal · Member · Nov 13, 2018 at 2:32 pm

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  Thank you.
  How many days is 1 billing cycle?
  Just wanted to know how many days I need to wait to get the refund?

  Salil

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  supernovia · Staff · Nov 13, 2018 at 10:34 pm

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  It depends on your bank, but one billing cycle can be a month. If you’ve been through a full billing cycle and don’t see the refund on the statement, you might contact the bank to see if they’re able to see it on your account.

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  mandiramportal · Member · Nov 16, 2018 at 2:46 am

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  I have used visa debt card for the transactions. My bank is asking me to check with WordPress as they do not have any information about this transaction.

  Salil

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  kokkieh · Staff · Nov 16, 2018 at 7:34 am

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  We issued your refund on 24 October, and no longer have any control over those funds. Our payment processor would have already returned it to your bank, and it’s up to them to return it to your account.

  I’ll ask our billing team to double check things on our end, but once a refund is processed and we’ve issued a transaction ID for the refund, we don’t control the process any more.

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  mandiramportal · Member · Nov 19, 2018 at 5:43 am

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  My bank also says that they do not have any control on the refund amount and no visibility on the shared transaction id as it has not yet reached their side. Could you please ask your billing team to double check and refund has gone in the write channel to right person.

  Salil

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  kokkieh · Staff · Nov 19, 2018 at 7:08 am

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  Our billing department has confirmed with our payment processor that your refund was issued successfully.

  I’m sending you an email with more details. Please reply there for more help with this.